At Ayra Designs, we take great pride in offering luxury, customizable furniture that meets the highest quality standards. However, we understand that there might be situations where a customer is not fully satisfied with their purchase. This policy outlines the conditions under which customers can request refunds or returns, aiming to strike a balance between protecting the company and ensuring customer satisfaction.
1. Non-Cancellable Orders
Due to the highly customized nature of our products, all orders are considered final once the customization process has begun. Customers may cancel their orders within 7 days of placement; however, after this period, orders become non-cancellable. This policy ensures that the time and resources invested in crafting unique pieces are protected.
2. Eligibility for Refund
Refunds are only available if:
- The fabric does not match the order (e.g., wrong color, texture).
- The product arrives damaged or defective.
- The size or design is incorrect according to the given specifications.
- The fabric is torn or damaged.
- Delivery exceeds the agreed-upon timeline of 45 days.
This protects the company from frivolous refund requests while ensuring that legitimate customer concerns are addressed.
3. Immediate Inspection:
We strongly encourage customers to inspect their furniture immediately upon delivery. This allows any defects or discrepancies to be identified while the delivery team is still present. Once the delivery team leaves, no refund or return claims will be accepted. This ensures that both the customer and the company are on the same page regarding product quality upon delivery.
4. Order Cancellation:
Customers can cancel their orders within 7 days from the placement date. Refunds will be processed within 30 days of cancellation. This gives customers flexibility while maintaining a reasonable timeframe for business operations.
5. Company Rights:
Ayra Designs reserves the right to cancel any order and issue a full refund at any time, for reasons including supply chain disruptions or other unforeseen circumstances. This protects the company from external risks while keeping the customer informed and fairly treated.
Shipping Policy
Our shipping policy has been designed to ensure transparency and reliability in delivery timelines and procedures. Whether you’re ordering locally or internationally, we aim to deliver a seamless experience.
1. Domestic Shipping:
We offer delivery throughout Thailand, including key regions like Bangkok, Pattaya, Phuket, Koh Samui, and more. Standard delivery time is 4 weeks from the date of order, with options to schedule deliveries beyond this window. The flexibility allows customers to coordinate deliveries according to their schedules, adding convenience.
2. International Shipping:
For our international customers, Ayra Designs offers shipping to a variety of countries upon request. Shipping costs and timelines will vary depending on the destination and customs regulations. Our team will provide all necessary paperwork for smooth customs clearance, making it easier for international buyers to enjoy our premium furniture.
3. Delayed Deliveries:
If delivery takes more than 45 days from the date of order, customers are eligible for a full refund. This guarantees that customers won’t be left waiting indefinitely and ensures the business maintains accountability for its shipping practices.
Terms of Service
Ayra Designs’ terms of service clearly outline the responsibilities of both the company and the customer, creating transparency and trust.
- Custom Orders:
- All custom furniture orders are final after 7 days of placement due to the bespoke nature of our products. This ensures that customers fully understand that their furniture is being made uniquely for them and helps avoid last-minute changes that could disrupt production timelines.
- Inspection Upon Delivery:
- Customers are required to inspect their product immediately upon delivery to ensure it meets their expectations. This policy encourages transparency and customer satisfaction while preventing post-delivery disputes.
- Data Protection:
- Ayra Designs is committed to protecting the privacy of its customers. All personal data collected (such as names, addresses, and payment details) will be handled with the utmost care, following industry-standard data security practices. No data will be shared with third parties without the customer’s explicit consent.
- Modifications:
- Ayra Designs reserves the right to update product specifications, pricing, and terms of service without prior notice. This allows us to remain flexible in response to market changes or supplier conditions.
Cookie Policy
Cookies help us enhance the user experience on our website. By using cookies, we aim to improve site functionality, track user preferences, and offer personalized content. Here’s how we use cookies:
- Essential Cookies:
- These cookies are necessary for our website to function properly. They help manage tasks like keeping items in your shopping cart and maintaining security during transactions.
- Analytics Cookies:
- We use analytics cookies to track website performance, including which pages are most visited, and how customers are interacting with the site. This data helps us improve the user experience.
- Personalization Cookies:
- These cookies remember your preferences (such as language or location) and help tailor content to suit your needs. For example, if you often browse through our luxury leather sofas, we may show more related options in your future visits.
Customers can adjust their cookie settings via their browser at any time, allowing them to control what data is tracked.
Privacy Policy
At Ayra Designs, we prioritize the safety and security of your personal data. Our privacy policy clearly outlines the data we collect, why we collect it, and how we use it.
By using our website, customers consent to our collection and use of their data in accordance with this policy. They also have the right to request the deletion of their data at any time, which we will honor promptly.
Data Collection:
We collect only the information needed to process your orders and improve our services, including your name, address, email, and payment information. This data helps us ensure smooth transactions and keep you updated on the status of your order.
Data Security:
All personal data is encrypted and stored securely. We comply with industry best practices to prevent unauthorized access, ensuring that your sensitive information remains protected.
Data Sharing:
Ayra Designs does not share personal data with third parties, except as necessary to complete your purchase (e.g., with payment processors or delivery services). Rest assured, we do not sell your information to external marketers or advertisers.
Customer Consent:
By using our website, customers consent to our collection and use of their data in accordance with this policy. They also have the right to request the deletion of their data at any time, which we will honor promptly.